Privacy Policy
CONX SDN. BHD. respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website or purchase our products.
1.Information We Collect
Depending on how you interact with our website, we may collect the following information:
- Name and contact details, such as email address and telephone number.
- Billing and delivery addresses.
- Order details, purchase history, and customer service communications.
- Payment transaction information necessary to confirm and manage purchases. Full payment card details may be processed directly by third-party payment providers.
- Technical information, such as IP address, browser type, device information, and website usage data, where applicable.
2.How We Use Your Information
We may use your information to:
- Process and fulfil orders.
- Arrange deliveries and provide order updates.
- Respond to enquiries, complaints, and customer service requests.
- Process eligible cancellations, returns, exchanges, and refunds.
- Maintain website security and prevent fraudulent activity.
- Improve our products, services, and website performance.
- Meet legal, regulatory, accounting, and record-keeping obligations.
- Send promotional communications where permitted and, where required, with your consent.
3.Disclosure to Third Parties
We may share relevant information with service providers when necessary to operate our business, including payment processors, delivery and logistics providers, website hosting providers, customer service providers, and professional advisers.
We may also disclose information when required or permitted by applicable law.
We do not sell personal information to third parties as a business practice.
4.Cookies and Website Technologies
Our website may use cookies or similar technologies to support essential functions, remember preferences, understand website usage, and improve the customer experience.
Where required, we will provide appropriate information and obtain consent for non-essential cookies or similar technologies.
Customers may manage cookies through their browser settings, although disabling certain cookies may affect website functionality.
5.Data Security
We take reasonable steps to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
6.Data Retention
Personal information will be retained only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, legal compliance, and dispute resolution, unless a longer retention period is required or permitted by law.
7.Your Privacy Rights
Subject to applicable law, you may request access to or correction of your personal information and exercise any other applicable rights relating to its processing.
Where consent is the basis for certain processing, you may withdraw that consent, subject to legal or contractual restrictions.
To make a privacy-related request, please email conx-sb@outlook.com. We may need to verify your identity before responding.
8.Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, and customers should review the relevant privacy policies before providing personal information.
9.Children’s Privacy
Our products may be intended for babies and children, but our website is intended for use by adults making purchases or enquiries.
We do not knowingly seek to collect children’s personal information directly for online purchases. Parents or guardians who believe that a child has provided personal information to us may contact us to request appropriate action.
10.Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The latest version will be published on our website with its effective date.
11. Contact Us
For privacy enquiries or requests, please contact:
CONX SDN. BHD.
Email: conx-sb@outlook.com
Address: DBKK NO. D-1-21 (UNIT NO. IC/D/078/1), Lorong Inanam Kapital 3A, Inanam Capital, 88450 Kota Kinabalu, Sabah, Malaysia.
This policy is intended to operate consistently with applicable Malaysian personal data protection requirements.